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Case Manager (SSSD CM)

The Senior Select Services Division Case Manager serves as a case manager for assigned clients at an assigned location. Within this framework, the Case Manager provides case management services, the components of which include screening, assessment, case planning, case review, advocacy, brokering and providing follow along services for persons who are at risk of nursing home placement.
Essential duties and responsibilities may include some or all of the following essential tasks.

Essential Job Functions:

  • Demonstrate regular, timely attendance as evidenced by reporting to work/meetings when expected and utilizing PTO per Agency policy.
  • Actively communicate with other members of the service delivery team (including Agency and non-Agency members) for the purpose of ensuring continuity of client care.
  • Demonstrate ability to effectively and efficiently plan, conduct, record and implement recommendations.
  • Maintain confidentiality of client, personnel and Agency information.
  • Establish and maintain effective working relationships with team members, Agency administration, referral sources and community agencies.
  • Identify and define problems, collect data, establish facts and draw rational conclusions.
  • Read, analyze, and interpret government regulations as evidenced by adherence to those regulations.
  • Prepare accurate and timely business correspondence.
  • Present accurate information and respond appropriately to, and in a timely manner, questions from managers, clients, client families and the general pubic.
  • Accurately calculate figures (simple arithmetic including addition, subtraction, multiplication and calculation of percentages).
  • Identify and communicate significant changes in client data to appropriate team members to ensure coordination of all services for each client.
  • Conduct periodic (as needed, directed, and/or defined by regulation/Agency policy) evaluation and continued monitoring of clients by face-to-face visits.
  • Complete accurately, and ina time frame defined by regulation/Agency policy, all paperwork/documentation/forms necessary to open cases, evaluate, assess, monitor, review, update, revise and close cases.
  • Complete accurately, and in a time frame defined by Agency policy, all paperwork/documentation/forms necessary to billfor appropriate services provided to clients.
  • Complete accurately, and in a time frame defined by Agency policy, all documentation necessary to ensure continuity of care for each client assigned.
  • Complete accurately, and in a time frame defined by Agency policy all forms needed for the Fiscal Department to accomplish its functions (e.g. Time & Attendance Forms, Paid Time Off requests, and expense vouchers).
  • Advocate on a client, policy and program level.
  • Recognize situations which must be reported to Adult Protective Services or Child Protective Services and inform the appropriate services of the same.
  • Effectively communicate as evidenced by conveying necessary information accurately and asking questions when clarification is needed.
  • Participate in emergency after hour's on-call as assigned.
  • Demonstrate commitment to CCIL by taking responsibility for job functions.
  • Extensive automobile travel is required and may include exposure to changing weather conditions. Overnight travel may be necessary.
  • Home visit responsibilities may include locations not accessible by any other means than walking, some times over uneven terrain and/or climbing stairs.

Non-Essential Job Functions:

  • Participate in special projects as assigned.
  • Participate in/conducts Agency training activities as appropriate.

Physical and Mental Requirements:

  • Employee must ensure client and employee safety by utilizing universal precautions.
  • Employee must be able to communicate, via the telephone, in person and/or in writing with clients and members of the community at large, including representatives of other agencies.
  • Employee must be able to perform a wide function of physical activities which may involve: sitting and reaching with hands and arms; pushing; pulling; stooping; bending; and, lifting materials of at least 10 pounds.

Other Skills or Abilities:

The employee must be able to operate the following equipment:

  • Calculator
  • Copy machine
  • Fax machine
  • Computer/printer
  • Telephone
  • Pager


The employee must:

  1. Be able to function independently and be flexible with changes.
  2. Possess a Bachelor's degree in an approved human services field or have a Social Work license. Prefer minimum of one year experience inthe field.
  3. Be able to interact/communicate/cooperate with Agency staff, cooperating agencies and the general public for the purpose of achieving the mission of CCIL as identified in the Agency's Mission Statement.
  4. Communicate (by actions/verbally/in writing) in a manner which demonstrates respect for the dignity and rights of consumers and coworkers.
  5. Agree to state and federal background checks and monthly registry checks through the WV Cares system initially and as needed thereafter.
  6. Be able to obtain and maintain current credentialing requirements for service delivery.

Work Environment:

The work week may be spent in an office setting where one or more employees may share a work area. While generally air conditioning is provided, there is usually not a means of individually controlling temperatures and/or airflow. CCIL offices are non-smoking work areas; however, employees may smoke outside of the buildings in designated areas as permitted by local ordinances and company policy which is subject to change. Interruptions (in person or by phone) are frequent.

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